Absence

Sickness absence Line – Make your ‘Absence Management’ more organised

 

Absence

Absence management is a very complex matter for businesses owners and professionals working in the HR department and it has a lot of hidden financial costs associated with it. Increased workload for existing staff, ill health retirements, decreased productivity; all of this affects your business profitability with it’s impact on your company reaching up to 3 times the primary estimation. Having a good solid Absence Management process in your organisation can help reduce Absenteeism and provide true and clear data insights of its impact.

Putting in place a structured outsourced Sickness Absence Line that your employees or contractors contact as their first point of call takes away the emphasis put on managers. In most company’s it’s the manager / line manager’s responsibility to log and pass on details of employee’s absences. Sadly, this is often where the process falls down and it isn’t followed through correctly for one reason or another.

Having a dedicated sickness line ensures that all absences get logged correctly. Once the employee makes the call to inform the company of their work absence, the information gets logged immediately and all the details are passed onto the relevant parties. Having a structured process like this in place allows companies to stream line their employee sickness absence process so that nothing gets missed. It provides the company with a greater insight, pin pointing any patterns in absence. It can also bring precision in measurement, by using a set of predefined categories; which allows the business owners to start targeting absence types and take necessary measures for preventing repetitions. Freeing the line managers from taking sickness calls is one of the major advantages of implementing an outsourced sickness absence line. It takes away the stress and responsibility of having an individual log and report to HR.

So, the most important question is – how determined are you about managing absenteeism in your organisation? If you want to run your business efficiently and increase its productivity, a competent and outsourced Sickness Absence Line is your key to a radical improvement in your employees’ absence levels. Zeb.Pa’s sickness absence line is available 24/7, it’s secure and fast, and is a guaranteed service for reducing sickness absence rates, thus decreasing your costs.

For more details on this service contact

Janine.kirkland@zebpa.co.uk

Tel 0208 234 6104

By Janine Kirkland

Zeb Pa

The Importance of a dedicated ‘Event telephone line’

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What makes an event ‘Successful?

Business entrepreneurs and event planners say that an event is successful when it is well organised, it is able to meet its objectives and it creates a huge buzz amongst its target audience.

Organising any size event takes a lot of skill but for large scale events in particular there is more pressure and a higher expectation to pull all the jigsaw pieces together and pull off the perfect event. Lots of things can go wrong while organising a large event but all event planners will tell you the same thing… communication is key. Effective communication goes to great lengths to help run such events more smoothly. This is where a ‘Dedicated events line’ comes in!

These are a few reasons why you should have a dedicated phone number and telephone answering service for your large event.

Firstly, event planners as talented as they are at juggling and wearing lots of hats whilst organising an event. They are not your typical, trained telephone operator that will efficiently answer any event related questions over the phone.

Having just one dedicated person to rely on to take all the calls or answer all the event related questions isn’t a good idea either. Definitely not a good first impression of an event if that person can’t answer the phone because they are away from their desk, tied up on another call off sick, on lunch etc.

So to make things easier and a lot more professional you should have a dedicated phone number and telephone answering service for your event. This way, your event planner will not be swamped by hundreds of phone calls every day and will be able to focus solely on organising and running your event smoothly.

Having a dedicated events line and telephone answering service can also add to your Marketing efforts for the big event. At Zeb.PA our telephone answering staff are trained professionals who can provide a seamless and sleek service by competently answering any event queries and providing event related information over the phone. This will make your large event look even larger and more professional; thereby giving the event a ‘Blowfish Effect’.

In addition, no matter how large your event is going to be you’ll always want to be cost effective; RIGHT? It’s far more expensive to hire a full-time receptionist than to hire a telephone answering service. This can lead to a huge cost saving.

Finally, unlike your usual event planner or a dedicated receptionist whose services are only available during the office hours, a telephone answering service provider can answer all your calls 24/7. So you’ll constantly have someone to deal with the public queries and provide quality client service.

 

For further details on our dedicated Events line contact

janine.kirkland@zebpa.co.uk

0208 234 6104

 

Written by

Janine Kirkland

Zeb PA

Professional tip for small Businesses!

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Its hard work and a real challenge running your own business.  The market place is full of new start-ups and this is why it’s important from the start that you give your business a chance to keep up with the competition by giving it the right first impression!

So picture this scenario. Your website is your virtual shop that makes your presence known to your customers.  Your potential client has just checked out your website and presuming you have this right, the customer is now looking to invest in your product or service.  The customer has a quick question so searches for the landline number and can only find a mobile.  What does this say to a customer? Red Alert!  Is this a real company? Will it still be existing tomorrow, in a week, next month?

The psychology behind a customer purchase is pure and simple; The customer wants assurance that they are dealing with a professional company.

A local landline number says so much to your potential customers and its importance is often over looked by start-ups and small companies. The truth is this can impact the decision on whether a customer commits to purchase with your business or not.

Whilst you may well be working from home in your PJ’s (let’s be honest as a small business owner who has not done that) having a land line number on your website, business card, flyers, gives customers that instant association that you and your team (even though that team may just be you) are a professional company.  It tells customers you are an established local company and it gives them the reassurance they need to make that purchase.

With Zeb.PA you can choose a local landline number that rings straight through to your mobile or have it diverted to another landline. You are in control of your number so your clients can reach you wherever you are.

At just £5 per month our numbers are an affordable option so all small business owners can give their business ‘the right first impression’. We can even have you set up on the same day.

A local landline number says so much to your customers. It tells them you’re established. It’s reassuring and looks professional. But it’s no good if you’re not there to take their call…

Zeb.PA also offers a professional Telephone answering service for times you aren’t able to get to the phone. Starts at £35 per month (includes free landline).

 

For further information contact:

janine.kirkland@zebpa.co.uk

0208 234 6104

 

Written by Janine Kirkland

 

Hiring Now!

Hiring Now!

How many organisations are saying that at the moment? A lot more than before, but what’s stopping even more from doing so?

No organisation takes on staff unless they really need them but if you want to grow your business then sooner or later you’ll have to employ somebody. If you’ve ever read “The E-Myth” by Michael E. Gerber then you’ll know exactly what I’m talking about. If you haven’t read it then you might find it will change you and your business.

If, on the other hand, you haven’t got any plans to grow your business then think about what your competitors are doing. A business is like a tree in the forest. If you’re not growing then others are, and slowly they will grow around you, taking away your light and nutrients. They may not even allow you to progress beyond the seedling stage.
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