We offer a range of outsourced services to keep your business operating efficiently…
As your business develops, responding to potential and existing clients is critical to your growth plans. Often, managing your resources that can service all the processes involved is complex.
Zeb PA are well positioned to manage either one or a combination of these processes. This means that we can be flexible and work around the processes that are key to your business. In whichever services that we deliver, you can be assured of a professional representation of your business that is friendly and efficient.
Our e-commerce services provide a personal touch behind your online business. We can provide:
Live chat services that help your visitors to feel confident about your products services. Questions can be responded to immediately and for more complex queries, we can arrange a call back. We are also able to assist in taking orders directly.
We can also take inbound calls to provide a more personal service. Again, this can be to field questions all the way through to placing an order and dealing with customer support calls.
We can help to manage your helpdesk services by providing professional 1st level support to your clients. This helps to protect your valuable technical resources from dealing with common issues that can be resolved simply and efficiently by our inbound team. Trained in customer service, our operators are friendly, efficient and skilled at handling helpdesk calls that are often from customers in a stressful situation.
Maintaining CRM systems requires attention to detail and the following of structured processes allied with an intuitive customer experience. Our staff are highly skilled in delivering this service, often building a rapport with your clients that further strengthens the client relationship.
Our call centre services can be a fully managed service or help with peak demand situations. Working across a broad spectrum of services, we are able to help with:
ZebPa can handle administrative functions of your business. This can include diary management, email responses all the way through to accommodation and travel arrangements.
What our clients say
Outsourcing our absence management procedures to Zeb.PA has helped us reduce costs without experiencing any loss of control or diminution of quality standards. We have been able to provide a 24/7 response for absentees, and following a set process and workflow, reduce absences by a significant level.
Implementation of our new absence reporting procedures required a solution where a reporting line needed staffing from 06:30. Clearly, this would have been uneconomic if performed in-house, due to the sporadic use of the line. Zeb.PA have been able meet peaks and troughs in call volumes, whilst consistently following our protocol.
Paul SandersHR Director
Read our case studies
Latton Bush Business Centre Southern Way Harlow, CM18 7BL